Clear rules designed to create a secure, transparent and trusted payment experience for businesses, merchants and customers using FetchMonie.
These Terms explain the rules, responsibilities and conditions governing the use of FetchMonie's payment technology platform.
Access payment gateway services, merchant processing, payment links, virtual accounts, bank transfers, card payments and wallet solutions.
Users and merchants must provide accurate information and complete required verification processes.
FetchMonie applies security, fraud monitoring and compliance controls to protect the payment ecosystem.
These Terms and Conditions ("Terms") govern your access to and use of FetchMonie services, technology platforms and payment solutions.
FetchMonie Limited is a Nigerian financial technology company providing secure digital payment infrastructure for individuals, businesses, merchants and developers.
Our services include payment gateway solutions, merchant payment processing, payment links, API integrations, business dashboards, virtual accounts, bank transfer collections, card payment processing, wallet services, transaction reporting, payment analytics and fraud monitoring systems.
By using FetchMonie services, you agree to comply with these Terms, applicable laws, regulatory requirements and security obligations.
For the purpose of these Terms, the following words have the meanings stated below:
By registering an account, accessing the FetchMonie platform, integrating our APIs or using any service, you confirm that you have read, understood and agreed to these Terms.
Where electronic acceptance is required, such acceptance shall have the same legal effect as a signed agreement where permitted under applicable Nigerian law.
If you do not agree with these Terms, you must not access or use FetchMonie services.
Users must have the legal capacity to enter into a binding agreement before using FetchMonie services.
Merchants must provide accurate business information, operate lawful businesses and comply with applicable registration, licensing and regulatory obligations.
FetchMonie reserves the right to refuse access where eligibility requirements are not satisfied or where regulatory obligations cannot be fulfilled.
To access certain FetchMonie services, users must create an account and provide accurate, complete and current information.
Users are responsible for maintaining the accuracy of submitted information and updating details where changes occur.
FetchMonie may verify information provided during registration before activating services.
Providing false, misleading or incomplete information may result in account restrictions, suspension or termination.
FetchMonie performs identity verification procedures to comply with applicable financial regulations, prevent fraud and protect the payment ecosystem.
Users may be required to provide identification documents, BVN, NIN, personal information, verification details and other compliance information.
Failure to complete required verification may result in limited access, delayed transactions or inability to use certain services.
Merchants using FetchMonie payment services must complete merchant onboarding and verification procedures before receiving full access.
Verification may include business details, ownership information, operational information, financial information and compliance documentation.
Merchants remain responsible for ensuring that all information submitted during onboarding is accurate.
FetchMonie may conduct business verification checks including company registration review, beneficial ownership identification, risk assessment and regulatory screening.
Additional information may be requested where required by law, financial partners or internal compliance procedures.
Customers using FetchMonie services are responsible for providing accurate information, reviewing transaction details and ensuring that payments are authorised by them.
Customers must not use FetchMonie services for fraudulent, illegal or unauthorised activities.
Merchants using FetchMonie remain responsible for their products, services, customers, pricing, fulfilment obligations and commercial activities.
FetchMonie provides payment infrastructure and does not become a party to transactions between merchants and their customers.
FetchMonie services are provided for lawful payment activities including accepting customer payments, processing transactions, managing settlements and operating digital commerce solutions.
Users must use the platform responsibly and must not interfere with platform security, availability or integrity.
FetchMonie is designed to support secure, transparent and compliant digital payments for individuals and businesses.
Users must not use FetchMonie services for activities that violate applicable laws, regulations or payment industry requirements.
FetchMonie reserves the right to suspend or terminate accounts involved in fraud, illegal activity, sanctions violations, money laundering or abuse of the platform.
FetchMonie may restrict, refuse or review businesses that present unacceptable legal, regulatory, financial or reputational risks.
Restrictions may apply to businesses involved in prohibited industries, unlawful activities, regulated activities without proper licensing, or activities inconsistent with payment network requirements.
FetchMonie may request additional documentation before approving certain business categories.
FetchMonie provides payment gateway infrastructure that enables businesses to securely accept digital payments from customers.
Payment gateway services may include transaction initiation, payment authentication, processing, reporting, reconciliation and settlement support.
Availability of specific payment methods may depend on customer location, banking partners, payment networks and regulatory requirements.
FetchMonie processes payment information required to complete authorised transactions between customers, merchants, banks and payment partners.
Transactions may be subject to verification, security checks, fraud monitoring, compliance reviews and risk assessments.
Customer initiates payment through supported channels.
Security and compliance checks may be performed.
Payment information is routed securely.
Funds are settled according to applicable timelines.
FetchMonie may provide virtual account services that allow businesses and customers to receive payments through dedicated payment identifiers.
Virtual accounts are provided subject to customer verification, banking partner requirements, regulatory obligations and risk controls.
FetchMonie may suspend or restrict virtual account functionality where required for security, compliance or operational reasons.
FetchMonie may support card payment processing through approved payment partners and card networks.
Card transactions are subject to applicable card network rules, security standards and payment processor requirements.
Users must not misuse card payment services or attempt unauthorised access to card information.
FetchMonie may support bank transfer collections, account transfers and settlement services through approved banking partners.
Transfer completion times may depend on banking networks, transaction verification, public holidays, system availability and regulatory requirements.
FetchMonie may provide wallet functionality that allows users to manage balances, transaction records and payment activities.
Wallet access may require identity verification, security checks and compliance approval.
Users are responsible for protecting wallet access credentials and reviewing wallet transactions.
FetchMonie provides developer APIs that allow approved businesses and developers to integrate payment functionality into their applications, websites and business systems.
API access is provided only for authorised purposes and must be used according to FetchMonie's technical documentation, security requirements and usage rules.
Developers and businesses integrating with FetchMonie are responsible for securing their systems, API keys, authentication credentials and connected applications.
API credentials must not be shared publicly, stored insecurely or provided to unauthorised persons.
If an API key or security credential is compromised, users must immediately notify FetchMonie and take necessary steps to prevent unauthorised access.
FetchMonie may apply technical limits, restrictions or controls on API requests to protect platform performance, reliability and security.
Rate limits may vary depending on account type, integration requirements, transaction volume, security considerations and operational needs.
Users must not attempt to bypass API restrictions, overload systems or interfere with service availability.
FetchMonie processes transactions using secure payment infrastructure designed to connect customers, merchants, banks, payment processors and other authorised partners.
A transaction may be reviewed, delayed, declined, reversed or restricted where required for security, fraud prevention, compliance or operational reasons.
Transaction behaviour and risk indicators.
User verification and account protection.
Legal and regulatory requirements.
Banking and payment partner requirements.
Settlement refers to the process of transferring approved transaction funds to the appropriate merchant account or designated settlement account.
Settlement timelines may depend on transaction status, merchant verification, banking partner availability, risk assessment and applicable regulatory requirements.
FetchMonie may delay settlement where additional verification, compliance review or fraud investigation is required.
Payments may experience delays due to circumstances including security checks, banking interruptions, payment network issues, compliance reviews, disputes or regulatory requirements.
FetchMonie will take reasonable steps to process transactions efficiently while maintaining security and compliance obligations.
FetchMonie may reverse or adjust transactions where necessary due to processing errors, unauthorised transactions, fraud investigations, chargebacks, banking instructions or legal requirements.
Users agree to cooperate with transaction reversal procedures and provide information required for investigation.
Merchants remain responsible for decisions regarding refunds relating to their products and services.
FetchMonie may provide technical support for refund processing but does not determine whether a merchant must issue a refund unless required by law.
A chargeback occurs when a customer disputes a card transaction through their issuing bank or payment provider.
Merchants must cooperate with chargeback investigations and provide supporting evidence when requested.
FetchMonie may deduct chargeback amounts, related fees or associated costs from merchant balances where permitted.
Merchants are responsible for resolving disputes relating to their products, services, delivery, pricing or customer relationships.
FetchMonie may assist with transaction information, records and payment evidence where appropriate.
Users must provide truthful information and cooperate with investigations.
FetchMonie uses security technologies, monitoring systems and risk controls to detect and prevent fraudulent activities.
Fraud prevention measures may analyse transaction patterns, account activity, device information, authentication signals and other security indicators.
Security reviews may temporarily affect transaction processing while FetchMonie protects customers, merchants and payment partners.
FetchMonie is committed to preventing the misuse of its platform for money laundering, terrorist financing, fraud and other financial crimes.
FetchMonie performs compliance activities required under applicable Nigerian anti-money laundering and counter-terrorist financing regulations.
Users and merchants must provide accurate information and cooperate with compliance reviews, investigations and regulatory requirements.
FetchMonie may conduct sanctions screening on users, merchants, beneficiaries, transactions and related parties to comply with applicable laws and regulatory obligations.
Screening may involve information such as names, business details, identity information, transaction information and other relevant compliance data.
FetchMonie may delay, restrict or refuse transactions where sanctions concerns or regulatory obligations require such action.
FetchMonie continuously monitors transaction activity to identify unusual patterns, potential fraud, financial crime risks or misuse of payment services.
Amounts, frequency and unusual activity patterns.
Login behaviour, account usage and security indicators.
Regulatory requirements and risk assessments.
FetchMonie may request additional information, temporarily restrict activity or report suspicious transactions where legally required.
FetchMonie works to provide reliable, secure and efficient payment services; however, continuous availability cannot be guaranteed.
Service availability may be affected by factors including internet connectivity, banking systems, payment networks, technology providers, maintenance activities or circumstances outside FetchMonie's reasonable control.
FetchMonie will take reasonable steps to restore services and minimise disruptions.
FetchMonie may perform scheduled maintenance, upgrades, security improvements and system enhancements to maintain platform reliability.
During maintenance periods, certain features may become temporarily unavailable or operate with limited functionality.
Where practical, FetchMonie may provide advance notice of planned maintenance.
FetchMonie works with approved third-party providers to support payment processing, identity verification, banking services, cloud infrastructure, analytics and security operations.
Third-party services may have their own terms, policies and operational requirements.
FetchMonie selects partners based on security, reliability, compliance and business requirements.
Certain FetchMonie services depend on relationships with licensed banks and financial institutions.
Banking partners may provide account services, payment processing, settlement services and transaction infrastructure.
Users acknowledge that banking services may also be subject to the rules, policies and requirements of these financial institutions.
Card payments and certain payment methods may involve payment networks, switches, processors and other financial technology partners.
Transactions may be subject to additional rules, security requirements and operating standards established by these networks.
FetchMonie may charge fees for payment processing, account services, API usage, settlements, additional features or other platform services.
Applicable fees will be communicated during onboarding, service activation or through official notices.
FetchMonie reserves the right to update fees and charges with appropriate notice where required.
Users and merchants are responsible for understanding and fulfilling their tax obligations arising from their activities, transactions or business operations.
FetchMonie may collect, report or withhold amounts where required by applicable laws or regulatory obligations.
Where transactions involve currency conversion, exchange rates, conversion fees or applicable charges may apply.
Users acknowledge that currency exchange values may change based on market conditions, financial partner rates and applicable processing arrangements.
FetchMonie will provide available conversion details where required before completing applicable transactions.
Users accessing FetchMonie services agree to use the platform responsibly, lawfully and in accordance with these Terms.
Users are responsible for all activities performed through their accounts unless such activities result from a confirmed security breach reported appropriately.
Merchants using FetchMonie payment services have additional responsibilities relating to their business operations, customers and transactions.
Merchants remain solely responsible for their products, services, pricing, advertising, customer relationships and fulfilment obligations.
Security is a shared responsibility between FetchMonie and its users.
FetchMonie implements security controls designed to protect the platform; however, users must also take reasonable steps to protect their accounts and systems.
Users are responsible for maintaining the confidentiality of their usernames, passwords and authentication details.
Users must not share passwords, security codes, API keys or account access information with unauthorised persons.
FetchMonie will never request your password, PIN, full authentication code or sensitive security information through unofficial channels.
FetchMonie may require multi-factor authentication ("MFA") to strengthen account security and reduce unauthorised access risks.
MFA may involve additional verification methods such as one-time passwords, authentication applications, trusted devices or other security mechanisms.
Users are responsible for protecting devices and communication channels used for authentication.
All FetchMonie technology, software, branding, trademarks, designs, documentation, systems, interfaces and related intellectual property remain the property of FetchMonie Limited or its licensors.
Users receive a limited, non-exclusive, non-transferable right to access and use FetchMonie services only for authorised purposes.
Users must not copy, modify, reverse engineer, distribute or misuse FetchMonie's intellectual property without written permission.
Each party may receive confidential information during the relationship, including business information, technical information, security details and operational data.
Parties agree to protect confidential information and use it only for authorised purposes.
Confidentiality obligations do not apply where disclosure is required by law, regulation, court order or competent authority.
FetchMonie processes personal information in accordance with its Privacy Policy, the Nigeria Data Protection Act (NDPA) 2023 and other applicable privacy requirements.
Users acknowledge that personal information may be processed for account management, payment processing, fraud prevention, security, compliance and service improvement.
Users are encouraged to review the FetchMonie Privacy Policy for detailed information regarding data handling practices.
FetchMonie may communicate with users regarding account activities, transactions, security matters, service updates, compliance requirements and important notices.
Communications may be delivered through email, SMS, application notifications, dashboards or other approved communication channels.
Users are responsible for maintaining accurate contact information.
Users agree that electronic communications, including emails, platform notifications, digital records and online confirmations, may satisfy legal requirements for written notices.
Electronic records maintained by FetchMonie may be used as evidence of transactions, communications, agreements and account activities where permitted by law.
FetchMonie may send information about products, services, platform improvements, educational content and business updates where permitted by applicable laws.
Users may manage marketing preferences or unsubscribe from promotional communications through available options.
Transactional, security and legal communications may continue where necessary even after marketing preferences are changed.
FetchMonie reserves the right to suspend access to accounts, services or payment functionality where necessary to protect users, merchants, partners or comply with legal and regulatory obligations.
Suspension may occur where FetchMonie reasonably suspects fraud, illegal activity, money laundering, terrorist financing, sanctions violations, security risks or misuse of the platform.
Where appropriate, FetchMonie may notify affected users and provide information regarding available next steps.
FetchMonie may apply temporary or permanent restrictions to certain account features where required for security, compliance or operational reasons.
FetchMonie may permanently terminate accounts where users violate these Terms, engage in prohibited activities, create unacceptable risks or where termination is required by law or regulatory authorities.
Users may also request account closure subject to completion of outstanding obligations, pending transactions, compliance reviews and applicable requirements.
To the maximum extent permitted by applicable law, FetchMonie shall not be liable for indirect, incidental, special, consequential or punitive damages arising from the use or inability to use the platform.
FetchMonie's liability shall not extend to losses caused by user negligence, unauthorised account access resulting from failure to protect credentials, third-party services or events outside FetchMonie's reasonable control.
Nothing in these Terms excludes liability that cannot legally be excluded under applicable law.
FetchMonie provides its services using reasonable care and skill; however, the platform is provided subject to applicable legal limitations.
FetchMonie does not guarantee uninterrupted, error-free operation or that all services will always be available without interruption.
Users acknowledge that payment services depend on banking partners, networks, internet services and third-party systems.
Users agree to indemnify and hold FetchMonie, its affiliates, employees, partners and service providers harmless from claims, losses, damages, liabilities and expenses arising from:
FetchMonie shall not be responsible for delays, interruptions or failures caused by events beyond reasonable control.
Such events may include natural disasters, government actions, regulatory restrictions, cyber incidents, telecommunications failures, banking disruptions or third-party failures.
FetchMonie may conduct reviews, assessments or audits to confirm compliance with these Terms, security requirements and applicable regulations.
Users and merchants agree to cooperate by providing reasonable information and documentation required for compliance reviews.
FetchMonie operates in accordance with applicable Nigerian financial technology, payment, data protection and compliance requirements.
FetchMonie may cooperate with regulatory bodies, financial institutions, law enforcement agencies and other competent authorities where legally required.
These Terms shall be governed and interpreted in accordance with the laws of the Federal Republic of Nigeria.
Users agree that Nigerian law shall apply to the relationship between FetchMonie and users of its services.
FetchMonie encourages users to resolve disputes through good faith communication before initiating formal proceedings.
Users should first contact FetchMonie support with relevant transaction details and supporting information.
Where permitted under applicable law, unresolved disputes may be referred to arbitration before a mutually agreed arbitrator.
Arbitration shall be conducted according to applicable Nigerian arbitration principles and procedures.
If any provision of these Terms is determined to be invalid, unlawful or unenforceable, the remaining provisions shall continue to remain valid and effective.
Users may not transfer their rights or obligations under these Terms without prior approval from FetchMonie.
FetchMonie may assign or transfer its rights and obligations as part of business restructuring, partnership arrangements or corporate transactions.
These Terms, together with the FetchMonie Privacy Policy and other referenced agreements, constitute the complete agreement between FetchMonie and users.
FetchMonie may update these Terms to reflect changes in law, technology, services, security practices or business operations.
Updated Terms will be made available through appropriate communication channels.
Continued use of FetchMonie services after changes become effective constitutes acceptance of the updated Terms.
These Terms are effective from:
29 July 2026
| Version | Date | Description |
|---|---|---|
| 1.0 | 29 July 2026 | Initial FetchMonie Terms and Conditions release. |
For questions regarding these Terms, compliance matters or account-related concerns, users may contact FetchMonie through the details below:
Email: support@fetchmonie.com
Location: Nigeria